Returns & Refunds Policy
At BÉHEN, many of our pieces are unique, limited-edition or made using antique and reclaimed textiles. We therefore encourage you to carefully review the product description, measurements and images before placing your order.
Returns
For online purchases of ready-made pieces, including sale items, samples and one-of-a-kind pieces, customers may exercise their right to return the item within 14 days of receiving the order, in accordance with applicable consumer law.
Items must be returned unworn, unused and in their original condition, with all original tags and packaging.
Customers are responsible for the cost of return shipping, provided this has been communicated before purchase.
When exercising the right of withdrawal, the customer may inspect the item as they would in a shop. If the item has been used or handled beyond what is necessary to assess its nature, characteristics and fit, BÉHEN may claim compensation for any resulting loss in value.
Made-to-Order & Personalised Pieces
The 14-day right of withdrawal does not apply to pieces made according to the customer's specific measurements or specifications, or clearly personalised, where the applicable legal exception applies.
This includes custom alterations or other changes requested by the customer.
Please note that a standard BÉHEN design that is simply produced after an order is placed is not automatically considered personalised or custom-made.
How to Request a Return
To exercise your right of withdrawal, please contact sales@behenstudio.com within 14 days of receiving your order, including your order number.
We will provide you with the return instructions.
The item must then be sent back without undue delay and within the timeframe required by applicable consumer law.
Refunds
Once we receive the returned item, or receive proof that it has been sent back, we will process the refund within the timeframe required by applicable consumer law.
The refund will be made to the original payment method.
The original standard delivery cost will be refunded. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.
Customs duties, import taxes and other charges imposed by the destination country are non-refundable by BÉHEN, where applicable.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us at sales@behenstudio.com as soon as possible, preferably within 48 hours of delivery, including your order number and clear photographs of the item and packaging.
The 48-hour notification request does not limit any statutory rights you may have regarding faulty, damaged or non-conforming goods.
Order Cancellations
Order cancellations may be requested within 24 hours of purchase.
For made-to-order, personalised or customised pieces, production may begin shortly after the order is placed. Once production has started, cancellation may no longer be possible, subject to applicable consumer law.